Who Is Pair Team?
Pair Team is a medical group based in San Francisco, founded in 2019 by a registered nurse and an engineer. It is an Enhanced Care Management (ECM) provider for Medi-Cal health plans under California's CalAIM program. Pair Team's mission is to transform how care shows up for people who have historically been failed by the system.
What Pair Team Does
Each member gets one-on-one care management that looks at the whole person - medical, mental health, and everyday needs together.
Medical care support
Mental health and recovery
Housing
Virtual urgent care, prescription refills, and follow-up after hospital or ER visits.
Behavioral health care and substance use support.
Help with housing applications and paperwork.
Food
Transportation
Medi-Cal paperwork
Connection to CalFresh and food programs.
Rides to medical appointments.
Help with renewals and other forms.
How Pair Team Delivers Care
Care teams are led by community health workers hired from the communities they serve, working with nurses, nurse practitioners, and behavioral health care managers. Members get help by phone, text, video, or in person - at home, at clinics, or in shelters - in English or Spanish. Pair Team partners with local clinics, shelters, food pantries, and community organizations like THCC.
Pair Team serves Medi-Cal members in California only.
In our area
Across California
San Joaquin and Stanislaus counties (Health Plan of San Joaquin) and Sacramento County (Anthem Blue Cross and Health Plan of San Joaquin members).
Members of plans including L.A. Care, Inland Empire Health Plan, Central California Alliance for Health, Alameda Alliance for Health, Community Health Group, Health Net, and Molina Healthcare.
Who Pair Team Helps
Medi-Cal members facing homelessness or housing loss; frequent ER or hospital visits; serious mental illness; substance use; returning home from jail or prison; moving out of, or at risk of entering, a nursing facility; pregnant or new parents; children in CCS or child welfare.
The service is free - Medi-Cal pays for it - and members keep their own doctors.
Tulong Healthy Communities Corp (THCC) is a community partner of Pair Team. Questions? Call the THCC Care Service Help Line at (209) 200-4144, press 3.